From a Linux Developer point of view, when users are no longer developing with you…you’ve lost. Empowerment is key to a successful community in Linux. The day the community is no longer empowered to improve is the day the distribution dies. What kills empowerment? Helplessness. Despair. Inability.
As an example, a user might not like it if you tell them their bug will not be fixed for the next release. This is normal practice in many major distributions. But if you tell a user that their bug won’t be fixed through 4 releases, you may have a problem. Unfortunately, this also is becoming a normal practice for some major distributions.
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